Privacy Policy

1 Information We Collect

When you contact us through our website form, by phone, or on WhatsApp, we may collect the following information that you choose to provide:

• Your name
• Your phone number
• Your email address (if provided)
• Details about the motor or equipment you need repaired
• Any message or request you send us

We only collect information that you give us voluntarily. We do not ask for sensitive personal data such as financial account numbers through our website.

2 How We Use Your Information

We use the information you provide only to:

• Respond to your enquiry and provide a service quote
• Arrange repair, pickup, or delivery of your equipment
• Contact you about your job or booking
• Improve our services and website experience

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

3 Website Analytics

Our website may use analytics tools, such as Google Analytics, to understand how visitors use the site — for example, which pages are viewed most and how people arrive at our site. These tools collect anonymous, aggregated data such as your approximate location, device type, and browsing behaviour. This information cannot be used to personally identify you and helps us improve the website.

4 Cookies

Our website may use small text files called cookies to help the site function properly and to support analytics. You can control or disable cookies through your browser settings at any time. Disabling cookies may affect how some parts of the website work.

5 How We Protect Your Information

We take reasonable steps to keep your information secure and to prevent unauthorised access. Enquiry details are used only by our team to serve your request and are kept only as long as needed for that purpose or as required by law.

6 Third-Party Services

When you contact us through WhatsApp or similar services, your communication is also subject to that provider's own privacy policy. We recommend reviewing the privacy terms of any third-party platform you use to reach us.

7 Your Rights

You may contact us at any time to ask what information we hold about you, to correct it, or to request that we delete it. We will respond to reasonable requests in line with applicable UAE data protection law.

8 Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "last updated" date. We encourage you to review this page periodically.